By Nick Gustafson Sep 10th, 2018
Minnetonka, MN – September 10, 2018 – Eldermark, an all-in-one senior living software platform, has launched a new state-of-the-art contact center, staffed 24/7 by professionals with extensive experience and knowledge in the senior living industry. The new contact center, which will provide inbound and outbound call capabilities, including appointment setting, customer services, post discharge follow-up and more, also supports live chat that integrates with Eldermark’s Sales CRM and Marketing Automation solutions.
Both the contact center and live chat capabilities are backed by expert, heart-driven senior living professionals who are highly educated about the unique needs and challenges faced by each community. Eldermark customers will be able to provide both the contact center and live chat options to their audiences with services costs as low as $350/month, which is comparable to what a customer would pay for just one of these services elsewhere.
To demonstrate the true power of Eldermark’s solution interoperability, customers who are currently leveraging the contact center and live chat features can receive Eldermark’s new integrated Sales CRM software for no cost. The full-stack approach to lead and customer management helps communities create seamless experiences for prospective and current residents while collecting more lead information and improving occupancy.
“We pride ourselves on on-boarding each of our partner communities with lots of expertise and attention to their specific needs,” said Craig Patnode, President and CEO of Eldermark. “Our 24/7 contact center and live chat ensures that each community can articulate their value and provide an excellent customer experience, no matter when or where their customers are reaching out. The integration with our new CRM takes that seamless experience to a whole new level and will be a game-changer for any senior living community looking to increase their census.”
The new CRM was developed with feedback from more than 400 operators nationwide, delivering a solution that is intuitive and allows operators to easily manage prospects through the entire journey from inquiry to resident. The CRM also integrates with Eldermark’s EHR and marketing automation solution, making it easy and fast to gain insight into sales and occupancy activity, trends and projections with a comprehensive array of standard reports or custom reports that fit each operator’s needs.
Eldermark continues to evaluate opportunities to create value and enhance its solutions for senior living providers. Along with this bundle, Eldermark recently launched a turn-key marketing solution that includes marketing automation and a full-service agency, which senior living operators can leverage for an array of digital and traditional marketing services.
About Eldermark: For over 25 years, Eldermark Software has provided an all-in-one senior housing software platform developed by experts and designed specifically to meet the needs of senior housing providers. Eldermark’s fully integrated platform and 24/7 customer care enables customers to focus on providing superior care and on improving outcomes for residents. Truly a full-stack senior living solution, Eldermark provides tools and services for census and facility management, care team workflows, sales and marketing and resident safety/ nurse call systems. Learn more at www.eldermark.com.
Eldermark announces the successful release of its first round of Dashboards, enabling real-time monitoring of key performance indi...
Informative gathering to demonstrate the future of connected senior care using centralized virtual personal health records MINNEAP...
Case study showcased at the Long Term and Post-Acute Care HIT Summit in Baltimore MINNEAPOLIS, Minn. (July 31, 2015)—Eldermark S...