How To Choose a Resident Engagement Software for Senior Living
Resident engagement software helps residents stay connected and engaged within the community. It also assists activity directors and community owners as they plan events, such as those offering patient education or enjoyable evening activities to keep older adults active.
Eldermark is a patient engagement solution provider that understands what it takes to handle medical billing and engagement within health systems. Our team is here to help improve patient experiences and patient outcomes by focusing on improving engagement within your senior living community to enhance the health and happiness of your residents.
What Is Resident Engagement Software?
Resident engagement software is a tool designed to help residents complete tasks and keep up with the latest events within a community. The software may allow them to:
- Pay rent
- Get the latest community announcements
- Reserve amenities
The Eldermark resident engagement platform (engage) is an easy-to-use portal that enriches residents' lives. It's a user-friendly social engagement platform that residents can access from any mobile device, whether they're using smartphones or tablets.
One of the many benefits of Engage is that it connects residents and their natural supports. On top of that, you'll be able to track resident engagement and participation to see if your programs are meeting your community goals and standards.
Key Applications of Resident Engagement Software
There are many ways to use resident engagement software to improve the quality of life of your residents.
Monthly Calendars
You can use resident engagement software to create a simple monthly calendar for residents. Using the platform, residents can easily view their calendar of events. On the back end, you have access to calendar features that are easy to maintain and update.
Family Portals
Another important application of resident engagement software is that it enables you to develop a family portal. With a family portal, it isn't just residents who have access to their information or activity calendars. Family members can also access vital information about their loved ones using their own accounts. This allows residents to connect better with their families while living in your community.
Engagement Reports
For your own accounting and recordkeeping, using resident engagement software proves to be useful as you create reports on resident engagement. With the software, you can track if you're meeting your goals and assess which functions residents prefer.
Additionally, if you implement changes to your community activities or engagement techniques, you can track the results more effectively, which helps you better align programs and resident care needs. The reports give you all the insight you need to scale your programs and events efficiently.
Types of Resident Engagement Software
There are a few kinds of resident engagement software. One common type is a program management platform. The platform has several features, including reporting functions, assessments, and resident portals.
Other types of resident engagement software include communication platforms like chat or messaging apps, feedback and survey platforms, or educational platforms. These kinds of software have digital tools that help create better programs to improve resident engagement and overall patient satisfaction for healthier patients and happy residents.
Main Benefits of Patient Engagement Solutions for Activity Directors
Activity directors have a tough job. One of their top tasks is engaging nursing home residents in meaningful activities or convincing senior community members to get on board with calendar events to make them worthwhile. Healthcare providers encourage activities to keep seniors mentally and physically active, but a resident engagement coordinator has the role of figuring out patient engagement solutions that work for their community.
Access to a resident engagement platform helps activity directors in a few ways.
First, they have control over calendars and appointment management, so they can stay informed if residents are interested in certain activities or not. They can also get reports from their software, allowing them to see trends over time. With the help of the software, they can note if certain activities fail to draw attention from the community and see the events or activities that people like best.
Additionally, when activity directors leverage unique digital solutions like engage, they can easily connect family members to the online patient portal. This allows family members to see the patient journey within the respective patient portals and see if their loved ones are actively engaging within the community.
With online reviews and feedback from residents and their families, activity directors can gain a better understanding of patient satisfaction within the community and adapt events and activities to reflect what works best for the people living in the community.
Best Practices to Choose a Resident Engagement Software
When choosing a resident engagement platform for your community, there are three features to look for.
- A family portal: This feature allows family members to see videos and photos of their loved ones and to find out if they're attending any events or activities.
- Regulatory compliance features: The Eldermark engage platform, for example, makes it easier to stay in compliance with state regulations with its in-platform compliance features.
- Implementation support: You'll want to have time with the software vendor to ensure that the new activity planning program runs the way it should without unnecessary, time-consuming work on your part.
Don't forget that it's good to avail yourself of the demo version of the program first so you can get a clear look into how the software works and how user-friendly it is.
Keep Your Residents Mentally, Physically, and Spiritually Active
Patient engagement software solutions help keep residents in your senior living community mentally, physically, and spiritually active. These solutions are designed to give you the insight you need to plan activities, understand which activities your residents love, and grow your engagement programs effectively.
Our engage platform is one of the top patient engagement solutions that offers an easy-to-use resident engagement app you can use to improve patient experiences. Healthcare patient engagement solutions are just part of what we offer at Eldermark, and we look forward to showing you more about how we can meet your community's needs.
Schedule a demo to learn more about Eldermark's engage platform.
